Full Gold Restorations:

All Gold Restorations require 8 days IN LAB
FG Crown single or bridges
FG Crown noble-high noble
FG Crown inlay-only

All Ceramic:

All Ceramic crowns require 12 days IN LAB
Emax Crown/Veneer
Emax Inlay/Onlay
E-max bridges

Zirconia Restoration:

All Zirconia restorations require 12 days IN LAB
Zirconia Crown and Bridges
Lucents Zirconia Crown and Bridges
BruxZir Full Contour Zirconia

Custom Implant Abutments:

All Implant restorations require 14 days IN LAB
Screw Retained Crown and Bridges
Cementable Crown and Bridges

FMR (Full Mouth Reconstruction):

Please call. Majority of these cases are completed 20-30 days IN LAB

Miscellaneous:

Esthetic Wax-Up 10 days IN LAB
Temporary Crown 12 days IN LAB
Adjustments 5 days IN LAB

Rush Case:

Cases requiring less than 2 days IN LAB *Rush fee will apply

Warranty:

Lucent Design offers (Lifetime) warranty on full zirconia restorations (1200mpa or higher) as well as our Titanium custom abutments. e.max has a 5-year warranty. Full porcelain Maryland bridges have a 1-year warranty. Warranty is only valid if you are an active client. If you are not an active client, warranties on all restorations are 30 days after they are delivered to your office. To be an active client, you must be sending us consistent work (10 or more units per month) Warranties only apply to restorations that are within the manufacturer’s recommendations for the material of choice (meaning prep, minimal thicknesses will apply). The lab is not responsible for preps that are not prepped to correct specs. The lab will provide prep guide recommendations for all materials we use at request only. See (Remake Policy page for more details).

Billing:

Each case will include its own individual invoice. Each billing cycle will be closed out by the 5th of the month, statements are sent out shortly afterwards. Current and past due accounts are due within 14 days of receiving your statement. Any unpaid balances will be charged a 2.8% service charge each month.

Remake Policy.

To help make our remake policy more transparent we have listed below our remake policy.

There will be a 100% charge on all cases that have to be remade due to insufficient information for example, no stump shade provided, wrong shade provided, wrong information on prescription etc.

If the original crown and models are not returned with the new impression there will be a 100% charge on all cases that have to be remade off a new impression. If the original crown and models are returned the remake charge will be determined using the following protocols, if the crown fits and all quality control points are met on original model. The die based off original impression, there will be a charge to remake on new impression.

There will be a 100% charge on all cases if we have informed your office prior to commencing work on the case of an issue that needs to be corrected and no action was taken by the office, and we were told to proceed. For example, new impression needed, new bite needed, and the request wasn’t fulfilled.

If we receive a “remake” case back and the doctor has re-prepped the case or altered the case in any way, we offer a 50% discount as a show of goodwill.

There will be a 100% charge on all cases if the crown is lost by the office. We stand behind our work and for any other reason than stated above all work is covered under our warranty. Please see our warranty policy for more information ** At Lucent we believe in being fair and honest about the work we do. Each case will be reviewed on an individual basis before making a determination of the remake charge.

Warranties on all crowns are only valid with active clients.

Warranty is only valid if you are an active client. If you are not an active client, warranties on all restorations are 30 days after they are delivered to your office. To be an active client, you must be sending us consistent work (10 or more units per month) Warranties only apply to restorations that are within the manufacturer’s recommendations for the material of choice (meaning prep, minimal thicknesses will apply). The lab is not responsible for preps that are not prepped to correct specs. Cases that are sent without minimal prep requirements for the material, will be processed without warranty. The lab will provide prep guide recommendations for all materials we use at request only. It is the client’s responsibility to ensure the lab has the proper info (digital/analog) before the case is sent to the lab. If improper info or no info is provided on the rx, the lab will process the case at their best ability. The lab is not responsible for making calls to clients about cases unless otherwise requested on the rx. The lab will request more info or specifics for a case if the lab feels there might be an issue with a case.